Explore with care: 32
Explore with care: 32

Privacy Notice

Effective date: 29 April 2026

This privacy notice for coverendex.biz (referred to as “we”, “us” or “our”) describes how we collect, retain, use and disclose (“process”) personal information when you use our services (“Services”), including when you:

  • Browse coverendex.biz or another website that links to this notice
  • Contact or engage with us regarding sales, marketing or events

Have a privacy question? This notice is designed to explain your rights and the choices available to you. If you disagree with these practices, please stop using our Services. You may contact us at any time at [email protected].

KEY INFORMATION AT A GLANCE

The summary below highlights the main points of this privacy notice. Please follow the links or consult the contents for complete information.

What information do we collect? This depends on how you use our Services. Read more in Information you provide to us.

Do we handle sensitive personal information? No, we do not process sensitive categories of personal data.

Do we obtain information from other sources? No, the information we process is provided directly by you.

Why do we use your information? We use it to run and enhance the Services, maintain security, communicate with you and meet legal duties. See How we use information.

When might information be disclosed? Disclosure is limited to specific situations and defined groups of third parties. See Information sharing.

How is information protected? We apply technical and organisational safeguards, although no system can be guaranteed completely secure. See Information security.

Your rights: Depending on your residence, applicable privacy law may provide you with rights over your personal information. See Your privacy rights.

How can you make a request? Submit a request through coverendex.biz/contact or contact us directly. We will handle it within the period required by applicable law.

CONTENTS

1. INFORMATION WE COLLECT

Information you submit
In brief: We collect personal information that you choose to provide.
When you open an account, ask about our products, use platform features or get in touch with us, you may provide details including:

  • Full names
  • Telephone numbers
  • Email addresses
  • Account passwords
  • Technical information (IP address, browser category, language preference, access date and time, crash details, device identifiers and country)

Sensitive information: We do not process sensitive personal data.
Please provide information that is correct and current, and notify us when your details change.
Information gathered automatically
In brief: We automatically collect certain information when you visit or use the Services.
When you browse our website or use the platform, some technical information is recorded without a separate submission from you. This supports security, error diagnosis and service improvement. For instance, we may record the device used, pages opened and the length of your visit.
As is common online, we use cookies and comparable technologies to remember preferences and understand how the Services are used.
Automatically collected information generally includes:

  • Log and usage information: Records describing your interaction with the website, including IP address, pages viewed, selected features, timestamps and error notices.
  • Device information: Details about your device, such as its model, operating system, browser and connection, used to help maintain performance.
  • Location information: An approximate, and in some cases more precise, location inferred from your IP address or device settings. You can normally turn off location permission in your browser or device, though regional or language features may then function differently.

2. HOW WE USE YOUR INFORMATION

In brief: We use information to deliver, maintain, improve and secure the Services, communicate with you and meet legal requirements.
Based on your interaction with us, we may process information to:

  • Open and administer user accounts
  • Deliver services you request
  • Answer questions and provide user assistance
  • Send operational notices, including product or policy updates
  • Invite feedback and explain how the Services are used
  • Send promotional messages in line with your choices (you may unsubscribe at any time)
  • Deliver advertising that is relevant to your interests
  • Protect the platform and identify or prevent fraudulent activity
  • Review usage patterns and improve the Services
  • Assess the performance of marketing activity
  • Protect important interests, including preventing serious harm

3. OUR LEGAL BASES FOR PROCESSING

In brief: We process personal information only where a lawful basis applies, including consent, contractual necessity, legal duties, vital interests or legitimate interests.
For users in Mauritius, we rely on applicable Mauritius data protection requirements and, where appropriate, the following grounds:

  • Consent - You have provided permission for a stated purpose and may withdraw it at any time; see Withdrawal of consent.
  • Contract - Processing is required to enter into or perform an agreement with you.
  • Legitimate interests - Processing supports reasonable business needs without overriding your rights, such as service security or relevant offers.
  • Legal obligation - Processing is needed to follow legislation or respond to a lawful government request.
  • Vital interests - Processing is necessary to protect a person’s life or physical safety.

4. INFORMATION SHARING

In brief: We disclose information to dependable providers only when needed for the Services. These may include hosting, analytics, customer support and authentication contractors.

  • Affiliate advertising networks
  • Registration and sign-in service providers
  • Website analytics services

Other circumstances may include a business sale or restructuring, Google Analytics, companies within our group or advertising partners.

5. WEBSITES OPERATED BY OTHERS

The Services may include links or advertisements leading to external websites. We do not control and are not responsible for their content or privacy policies.

6. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and related tools, as many websites do, to recognise returning visitors, remember settings, secure sessions and understand traffic. Browser controls allow you to manage or disable cookies. Some parts of the website may not operate properly when cookies are blocked.

7. DATA RETENTION PERIODS

We retain personal information only for the period needed to provide the Services, satisfy legal obligations or address disputes. Once it is no longer required, we delete or anonymise it.

8. INFORMATION SECURITY

We apply commonly accepted security controls, but no internet-based system can be fully guaranteed. You use the Services at your own risk.

9. INFORMATION ABOUT MINORS

In brief: No. We do not knowingly gather information from anyone younger than 18.
If you believe a child has provided personal information, please contact us so we can remove it.

10. YOUR PRIVACY RIGHTS

In brief: The law applicable where you live may give you rights to manage your personal information. You can access your account to inspect, amend or remove available information.
Depending on the applicable rules, you may be able to:

  • Ask for a copy of the personal information we hold about you.
  • Request correction of inaccurate information or deletion of information we no longer need to retain.
  • Object to or limit certain processing, including promotional communications.
  • Receive your information in a commonly usable, portable format for transfer to another provider.
  • Request safeguards against decisions based only on automated processing, including AI profiling, without meaningful human review.

To use any of these rights, contact us through the details in the “HOW TO CONTACT US” section. We will respond within the timeframe required by law.
If you are in Mauritius, you may also be entitled to complain to the relevant data protection authority if you believe your information has been mishandled.
Withdrawal of consent: Where consent is our basis, you can revoke it at any time by contacting us. Revocation does not affect processing completed before it was withdrawn.
Marketing opt-out: Promotional emails can be stopped using the “Unsubscribe” link, by replying “STOP/UNSUBSCRIBE” to an SMS or by contacting us. Service-related notices may still be sent.
Account information
You may inspect or change account information:

When you request account deletion, we deactivate the account and remove personal information from active systems. We may preserve limited information for fraud prevention, dispute handling or legal compliance.
Cookies and similar technologies: Browsers commonly accept cookies automatically. You can configure your browser to reject or erase them, although some functions may be affected. To manage interest-based advertising choices, visit aboutads.info/choices.
For privacy questions, write to [email protected]

11. DO-NOT-TRACK SIGNALS

Many browsers can send a “Do-Not-Track” (DNT) preference, but no consistent industry standard currently governs these signals. We therefore do not presently respond to DNT. If a recognised standard emerges, this notice may be revised.

12. DO WE CHANGE THIS NOTICE?

Yes - we may revise this notice when needed, including to reflect legal or operational changes.
The “Last updated” date is shown at the top, and revisions apply once posted. For significant changes, we may display a website notice or contact you directly. Please check this page periodically.

13. HOW TO CONTACT US

Need clarification or want to comment? Email us at [email protected]

14. MANAGING, UPDATING OR DELETING YOUR INFORMATION

You may request access to, correction of or deletion of your personal information at any time by using coverendex.biz/contact. We will assess and process the request under applicable data protection law.